Privacy policy
This Privacy Policy explains how Lumïa collects, uses, and protects your personal information when you visit our store or make a purchase.
Information We Collect
When you place an order, we collect your name, email address, shipping address, phone number, and payment information. Payment details are processed securely by Shopify Payments and are never stored on our servers.
When you visit our website, we may collect browsing data including your IP address, browser type, pages visited, and referring website, collected via cookies and analytics tools.
How We Use Your Information
We use your information to process and fulfil your orders, send order confirmations and shipping updates, respond to customer service enquiries, and send marketing communications where you have opted in.
Sharing Your Information
We do not sell your personal information. We share data only with trusted third parties who help operate our website and fulfil orders, including Shopify, payment processors, and shipping carriers. All are required to keep your information confidential.
Cookies
Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some site functionality.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. To make a request, email hello@lumia.skin.
Data Retention
We retain order data for up to 7 years in line with UK tax requirements. Marketing data is retained until you unsubscribe.
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